Terms and Conditions

These Terms and Conditions ("Terms") govern your use of this website and your purchase of our handmade concrete homeware products. By placing an order, you agree to be bound by these Terms.

These Terms govern your use of https://www.myconcretelounge.com/ (the "Website"), operated by Concrete Lounge (referred to as "we", "us", or "our"). By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our Website.

  1. Use of Website

You must be at least 18 years of age or have the consent of a parent or guardian to use this Website. By using the Website, you warrant that you are at least 18 years old or have the consent of a parent or guardian.

You agree not to use the Website for any unlawful purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.

  1. Products and Order Processing

Sole Owner and Handcrafted Products: Concrete Lounge is owned and operated by a single artist. All concrete/cement homeware products, including jewelry and trinket trays, plant pots, statues, etc., are handcrafted with care in our studio.

Made-to-Order and Turnaround Time: Because we believe in creating unique pieces for each customer, many of our products are made-to-order specifically for you. Please allow a typical turnaround time of 10 business days for creation and shipment of your order. This timeframe may vary depending on the complexity of the piece, current order volume, and drying time for the concrete. We will communicate any potential delays to you via email.

Custom Orders: We love collaborating with our customers! If you have a specific design in mind, don't hesitate to contact us with your ideas. We will work with you to create a one-of-a-kind concrete piece that perfectly complements your style. Custom orders may have a longer turnaround time and may require a separate agreement outlining details, pricing, and estimated completion date.

Wholesale Orders: We reserve the right to accept or decline wholesale orders pending completion time-frame, products requested, delivery location, etc. We consider wholesale to be orders of any one item with a quantity count of 25 or higher. Pending order requests, we will review wholesale discounted prices. Please contact us prior to your order to discuss further.

  1. Materials and Allergies

Coloring Agents: We use only high-quality acrylic paints and cement pigments to color our concrete products. These coloring agents are chosen for their vibrancy and durability.

Sealants: Some products are finished with sealants to enhance durability and protect the surface. 

Please note: A small number of our sealants may contain latex. If you have latex allergies, please contact us before placing an order to discuss alternative options, if available. We are happy to provide you with a list of products that do not utilize latex-based sealants.

  1. Product Safety

Sharp Edges: While we take care to sand and smooth our concrete products, some edges may still be sharp. Please handle with care to avoid injury.

Choking Hazard: Certain products, such as those with magnets or small pieces, may pose a choking hazard for young children and pets. Adult supervision is highly recommended whenever children and pets are around these products. Please be mindful of these potential hazards when selecting a product for your home.

Heat Safety: Incense burners and future candle products require caution when in use. Do not use them near flammable materials, drafts, or leave them unattended. For candles, always trim the wick to ¼ inch before each use and never burn for more than 4 hours at a time.

  1. Care and Use

Cleaning: Our concrete products are not dishwasher safe. For gentle cleaning, simply wipe them down with a damp cloth using warm water only. Avoid using harsh chemicals or abrasive cleaners, as these can damage the surface.

Food and Drink Contact: Our concrete products are not intended for food or drink contact. The porous nature of concrete can harbor bacteria. The sealants used can contain chemicals not intended to be ingested.

Indoor/Outdoor Use: Most products can be used indoors or outdoors. However, extreme weather conditions, particularly freezing temperatures, may cause damage to the concrete over time. We recommend using outdoor products in sheltered areas whenever possible and bringing them indoors during harsh weather conditions.

  1. Variations and Imperfections

Handcrafted Nature of Concrete: Due to the unique characteristics of concrete, each piece is a one-of-a-kind creation. Slight variations in color, markings, chips, or air bubbles may occur. These imperfections are not flaws, but rather add to the character and beauty of the handcrafted product. They are a testament to the handmade nature of each piece.

Product Images: We strive to provide high-quality product images that accurately represent the items. However, slight variations in color and finish may occur due to screen settings and the inherent nature of concrete. If you have any questions about a specific product or would like to see additional photos, please don't hesitate to contact us.

  1. Third-party Websites

The Website may contain links to third-party websites that are not owned or controlled by Concrete Lounge. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites.

  1. Disclaimer

Accuracy of Information: Concrete Lounge strives to provide accurate information and descriptions of our products on the website. However, we cannot guarantee that all information is entirely accurate, complete, or current. We reserve the right to correct any errors or omissions at any time without prior notice.

Product Availability: We may occasionally run out of stock for certain products. In the event that an item you order is unavailable, we will contact you as soon as possible to discuss alternative options or offer a full refund.

  1. Intellectual Property

Copyrights and Trademarks: The content displayed on the Concrete Lounge website, including all designs, text, graphics, logos, and images, is the property of Concrete Lounge or its licensors and is protected by copyright and other intellectual property laws. 

Unless otherwise indicated, the website is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us. The Content and the Marks are provided on the website “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

  1. Limitation of Liability

To the extent permitted under applicable law, under no circumstances shall we, our officers, directors, employees, parents, affiliates, successors, assigns, or licensors be liable to you or any other third party for any indirect, special, incidental, or consequential, exemplary or punitive damages of any type including, without limitation, damages for loss of goodwill, service interruption, computer failure or malfunction, loss of business profits, loss of data or business information, loss of additional software or computer configurations or costs of procurement of substitute goods or services, damages arising in connection with any use of the website or any and all other commercial damages or losses, arising out of or in connection with these terms. Notwithstanding anything to the contrary contained herein, in no event shall our total liability (including our officers, directors, employees, parents, and affiliates) for any claim arising out of or related to these terms, to the fullest extent possible under applicable law, exceed the amount paid if any, by you for the use of the services.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States.

  1. Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of our website or products shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association ("AAA"). The arbitration shall be held in Shepherdstown, West Virginia, and you and Concrete Lounge agree to be subject to the jurisdiction of the courts located in the United States for all purposes of enforcing this arbitration agreement.

  1. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Concrete Lounge with respect to your use of this website and the purchase of our products.

  1. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

  1. Changes to Terms and Conditions

Concrete Lounge reserves the right to modify these Terms and Conditions at any time without prior notice. The most current version of the Terms will be posted on the website. Your continued use of the website and our products constitutes your agreement to the revised Terms.

  1. Contact Us

If you have any questions regarding these Terms, your order, or our products, please contact us at concretelounge.kp@gmail.com.