Privacy Policy

This Privacy Policy describes how Concrete Lounge ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website (the "Website") or purchase our products. We are committed to protecting your privacy and handling your personal information responsibly.

1. Information We Collect

We collect the following information when you interact with our Website or place an order:

  • Contact Information: When you place an order, we collect your name, email address, shipping address, and billing address. This information is essential for processing your order, fulfilling your requests, and ensuring accurate delivery.

  • Order Details: We collect details about your order, such as the products you purchased, the price you paid, and any relevant communication regarding customization (if applicable). This information allows us to manage your order effectively and provide accurate customer service.

  • Website Usage Data: We may collect certain information about your use of the Website through cookies and other tracking technologies. This information may include your browsing history, IP address, device type, and operating system. This data is anonymized and aggregated and helps us understand how visitors interact with our Website and improve user experience. You can choose to disable cookies through your browser settings (see Section 6 below for more information).

2. Use of Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: We use your contact information and order details to process your order, confirm your purchase, and send you shipping updates.

  • Customer Service: We use your contact information to respond to your inquiries, provide customer support, and address any issues related to your order.

  • Marketing Communications (Opt-In Only): We will only send you marketing emails if you have explicitly opted in to receive them. You can choose to subscribe to our mailing list during checkout or through a dedicated sign-up form on the Website. We will use your email address to send you promotional offers, new product announcements, and other relevant information about Concrete Lounge. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you.

  • Website Analytics: We may use anonymized and aggregated website usage data to analyze user behavior, improve the functionality of the Website, and personalize your browsing experience.

3. Opt-In for Marketing Emails

We respect your right to control your information. We will only send you marketing emails if you have explicitly opted in to receive them. You can choose to opt-in during checkout, through a dedicated sign-up form, or by responding to a specific marketing campaign. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in operating the Website and fulfilling your orders. These service providers are contractually obligated to keep your information confidential and secure and only use it for the specific purpose for which it is disclosed. Examples of such service providers include:

  • Payment processing companies (Square, Stripe, etc.) to securely handle your payment transactions.

  • Shipping companies (Shippo, Pirate Ship, etc.) to deliver your orders.

  • Email marketing platforms to manage our email subscriptions and send marketing communications (if you are opted-in).

We may also disclose your information if required by law or to protect the rights and safety of ourselves or others. This may include situations where disclosure is necessary to comply with a court order, subpoena, or other legal process, or to investigate potential fraud or illegal activity.

5. Data Security

We take the security of your personal information seriously. We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

6. Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies on the Website to collect anonymized and aggregated data about user behavior. Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember your actions and preferences over time. We use the following types of cookies:

  • Session Cookies: These cookies are temporary and are automatically deleted when you close your browser.

  • Persistent Cookies: These cookies remain on your device for a longer period of time (unless you delete them).

  • Analytics Cookies: These cookies are used to collect information about how you use the Website, such as the pages you visit and the links you click. This information helps us improve the functionality and user experience of the Website.

You can choose to disable cookies through your browser settings. However, this may limit your ability to use certain features of the Website. We recommend consulting your browser's documentation for instructions on how to manage cookies.

7. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at concretelounge.kp@gmail.com. We will take steps to remove the information from our systems.

8. Your Rights Regarding Your Information

You have certain rights regarding your personal information, including:

  • Right to Access Your Information: You have the right to request a copy of the personal information we hold about you.

  • Right to Rectify Your Information: You have the right to request that we correct any inaccurate or incomplete personal information about you.

  • Right to Erase Your Information: You have the right to request that we erase your personal information, subject to certain exceptions.

  • Right to Restrict Processing of Your Information: You have the right to request that we restrict the processing of your personal information.

  • Right to Object to Processing of Your Information: You have the right to object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us at concretelounge.kp@gmail.com. We will respond to your request within a reasonable timeframe.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Website and will notify you by email (if you have subscribed to our mailing list) or by posting a notice on the Website before the change becomes effective. We encourage you to review this Privacy Policy periodically to stay informed of updates.

10. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at concretelounge.kp@gmail.com.